If you are dissatisfied with any product, you must email Bugei@bugei.com, or call 760 477-2975, (M-F 8:00AM to 12:00PM PST) within 14 days of the shipment date to receive authorization and return instructions, provided that the product is backed by a manufacturer's guarantee or is unopened and in original, saleable condition.
We make every attempt to assure that you receive the item(s) you ordered. Every item is scanned and orders are weighed for accuracy before they are shipped. In the rare occasion that an item is omitted or you receive the incorrect item(s) DO NOT open the item(s) or you will void your right to return it. Merchandise sent to a customer in error or missing products must be reported in 48 hours of receipt. We will then work with you to resolve the situation (refund, replacement). Please call us during our normal business hours (Monday through Friday, from 8:00am to 12:00pm PST) or email Bugei@bugei.com For returns you must provide a copy of the invoice in the package with a fully detailed note listing the reasons for the return. Full credit for the returned item(s) will be issued for unopened and undamaged merchandise within 10 business days of receipt. Please make sure that all returns are properly insured. Please retain your receipts for verification in the event that your package is lost. If we do not receive the package you will not be credited.p>
Products that are used and damaged may not be returned.
Shipping charges cannot be refunded. If items are not insured properly and get damaged or lost when returned, we cannot grant refunds.
In the event that we send you an item other than the one you ordered, do not open the product or you will void your right to return it to us.
PLEASE NOTE: BUGEI TRADING CO INC CAN NOT ACCEPT RETURNS ON ANY BOOK OR DVD.
Any merchandise received damaged must be reported to Bugei Trading Co Inc within 24 hours of receipt. We will contact the shipper for inspection of the box and contents. Do not dispose of an packing materials as they will be inspected by the shipper. Please call 760 477-2975 to speak with a Customer Service Representative for instructions.